UPDATED 22nd November 15:17 GMT: Bitstamp CEO Nejc Kodrič has been in touch to say he was incorrect in his earlier statement, which revealed the site was under a DDoS attack. He now says the site merely experienced a “network issue”. The company has upgraded its server capabilities and ordered additional servers to triple the power of the network, which will be delivered on Monday.
“We have been DDoS-ed today and yesterday. But it did not interrupt our service,” he added.
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Bitstamp’s website has been experiencing a number of difficulties over the past couple of days.
Yesterday, the Slovenia-based company experienced problems with the banking software it uses.
A statement on the company’s blog and Facebook page reads:
Dear Bitstamp clients,
We are currently experiencing some problems with our banking software. As a result, deposits and withdrawals may be delayed. We expect this issue to be solved be resolved tomorrow or the next day.
We kindly ask our customers with pending transfers to remain patient and refrain from submitting additional support tickets on the matter. We will announce as soon as this issue gets resolved.
Thank you for your understanding.
Best regards,
The Bitstamp team
With a tweet 19 hours ago stating:
#Bitstamp is currently experiencing some problems with our banking software. Thank you for your understanding. http://t.co/IQMRzUP0wF .
— Bitstamp (@Bitstamp) November 18, 2013
Bitstamp CEO Nejc Kodrič said the issue related to the company’s transaction log: “We were missing bank transaction log from Friday. Also sending transfers out was disrupted, but it now works.”
This afternoon, the site suffered a DDoS attack. The last time CoinDesk was successfully able to access price data from Bitstamp was 14:05 (GMT).
The site is still experiencing problems. Kodrič said his team is “still working on this” issue.
Kodrič said the site hasn’t experienced any difficulties because of increased user traffic over the past couple of days, during which the bitcoin price has increased sharply.
In fact, the entrepreneur said the site experienced a record number of visits yesterday with no problems.